AI's Impact on Customer Service Roles
Midjourney prompt: a caricature cartoon style illustration of a customer service interacting with an AI chatbot, the exaggerated features of both adding a humorous touch to the serious conversation --ar 16:5 --q 5
The rise of AI, like OpenAI's ChatGPT, is transforming various sectors, including customer service. This shift prompts questions about the future of human roles in these sectors.
Having worked in this field 20 years earlier in my life, I understand the importance of great customer service for any company. In my recent experience, I discovered AI's potential in customer service. While making changes to my website, I decided to test ChatGPT alongside the traditional customer service of my website host. The result was a revelation. ChatGPT did more than just provide standard assistance; it supplied custom CSS codes for additional website enhancements without even being explicitly asked. I had all the information I needed from ChatGPT, and I ended up closing the website host chat, which hadn't replied yet.
Note: An example of an instruction I gave, along with a brief chat I had and what ChatGPT can help you with, can be found further down.
When I tested it further with more requests, ChatGPT mostly delivered spot-on help and CSS codes, though I did have to tweak my prompts now and then. Up until now, ChatGPT has not let me down. Do I need to use my website's traditional customer service when pretty much everything I need is available in ChatGPT? It's a thought that leaves me both uneasy and excited.
Interestingly, all companies and individuals today can train their own AI using ChatGPT just like I did. Is this the future we are heading towards?
While AI's sophistication may threaten some roles, it's expected to enhance customer service jobs, according to a Harvard Business Review article. The future likely involves a collaboration between customer service representatives and AI.
Midjourney prompt: A caricature cartoon style illustration of a customer service interacting with an AI chatbot, the exaggerated features of both adding a humorous touch to the serious conversation --ar 16:5 --q 5
In Conclusion
However, the integration of AI in customer service raises questions about job security. While some roles may be at risk, others requiring human understanding, empathy, and decision-making may be less likely to be automated.
The future of customer service lies in balancing AI and human roles. As technology evolves, businesses must navigate the challenges and opportunities presented by AI.
In my experience, AI like ChatGPT has proven to be a valuable tool in customer service, providing immediate, accurate help and even going beyond the call of duty with proactive suggestions. As we move forward, it's crucial to consider how we can best leverage these advancements while also preserving the irreplaceable human elements of customer service.
I invite you to share your thoughts on this topic. How do you see AI impacting customer service roles? Your insights and experiences are valuable in this ongoing discussion.
A ChatGPT example:
Me:
In this conversation, I require assistance with my website, blog, and online store hosted on [website host]. I would like you to function as a customer service representative, capable of addressing all my inquiries. This includes generating codes to facilitate custom modifications to my website, despite my lack of coding knowledge.
Your responsibilities also involve conducting web searches for information and persisting until we find the solution. Do you comprehend your duties?
ChatGPT:
Absolutely, I understand your requirements. I'm here to assist you with your website, blog, and online store.
I can help answer your questions, guide you through the platform's features, and even help generate codes for custom modifications to your site. I can also conduct web searches to find information and solutions to any issues you might encounter.
Please feel free to ask your first question or describe the issue you're facing, and I'll do my best to assist you.
Me:
Create a CSS code that can make changes to the "newer posts" and "older posts" text at the bottom of a blog page. I have 20 post visible pr. page. I believe this has something to do with pagination.
ChatGPT:
Yes, you're correct. The "Newer Posts" and "Older Posts" text at the bottom of a blog page is related to pagination. If you want to customize these elements, you can use CSS (Cascading Style Sheets).
Here's an example of how you can change the color and font size of these elements:
/* Change the color and font size of the "Newer Posts" text */
.sqs-pagination-next {
color: #FF0000; /* Change this to your desired color */
font-size: 20px; /* Change this to your desired font size */
}
/* Change the color and font size of the "Older Posts" text */
.sqs-pagination-prev {
color: #FF0000; /* Change this to your desired color */
font-size: 20px; /* Change this to your desired font size */
}
You can replace #FF0000 with the hex code of your desired color and 20px with your desired font size.
To apply this CSS:
In the Home Menu, click Design, then click Custom CSS.
Copy and paste the code into the Custom CSS editor.
Click Save to apply the changes.
Please note that the exact class names (.sqs-pagination-next and .sqs-pagination-prev) might vary depending on your template. If the above code doesn't work, you may need to inspect your webpage to find the correct class names.
Note: The provided code didn't work because, I believe, ChatGPT misunderstood my request. I didn't ask for the colors. So, I continued.
Me:
Based on an earlier and other chat I was provided this code:
.blog-list-pagination {
font-size: 20px !important;
}
Use that one so I can change the colors.
ChatGPT:
Sure, if the class .blog-list-pagination is being used for the "Newer Posts" and "Older Posts" on your page, you can use the following CSS to change the font size and color:
.blog-list-pagination {
font-size: 20px !important; /* This sets the font size */
color: #FF0000 !important; /* This sets the color */
}
In this code, replace #FF0000 with the hex code of your desired color. The !important rule in CSS is used to make your style rule take precedence over other potentially conflicting rules.
To apply this CSS:
In the Home Menu, click Design, then click Custom CSS.
Copy and paste the code into the Custom CSS editor.
Click Save to apply the changes.
Remember to replace #FF0000 with the color of your choice.
Me:
That worked fine. Thank you!